Introduction: Salesforce Lightning Experience vs. Classic

Salesforce Lightning Experience vs. Classic: In the ever-evolving landscape of customer relationship management (CRM) platforms, Salesforce has remained a frontrunner, empowering businesses to streamline their operations and enhance customer relationships. One pivotal choice that Salesforce users face is deciding between the classic interface and the Lightning Experience. In this blog, we’ll explore the key differences, advantages, and considerations between Salesforce Lightning Experience and Classic.

User Interface:

Classic: Salesforce Classic sports a more traditional and familiar user interface. It features a tab-based navigation system that has been the staple of Salesforce for many years. While functional, it may seem dated to users accustomed to modern web interfaces.

Lightning Experience: The Lightning Experience, on the other hand, introduces a more contemporary and dynamic interface. It leverages a flexible and responsive design, offering a streamlined user experience with a focus on productivity and efficiency.

Navigation and Layout:

Classic: In Salesforce Classic, users navigate through a series of tabs and sub-tabs. The layout is somewhat rigid, and customization options are limited.

Lightning Experience: Lightning Experience introduces a more flexible navigation model with a horizontal navigation bar. Users can personalize their workspace by dragging and dropping components, making it easier to access frequently used features.

Customization and Flexibility:

Classic: Customization options in Salesforce Classic are somewhat restricted. While users can make some adjustments, the level of flexibility is not as robust as in the Lightning Experience.

Lightning Experience: Lightning offers a high degree of customization. Users can create dynamic dashboards, customize record pages using the Lightning App Builder, and take advantage of the Lightning Component Framework to build custom components.

Enhanced Productivity Features:

Classic: While Salesforce Classic is functional, it lacks some of the productivity-boosting features that Lightning Experience brings to the table.

Lightning Experience: Lightning boasts features like Kanban view for opportunities, activity timeline, and Einstein Analytics, contributing to a more intuitive and efficient user experience.

Mobile Experience:

Classic: The mobile experience in Salesforce Classic is not as optimized as in Lightning Experience. The interface may not be as responsive, making it less user-friendly on mobile devices.

Lightning Experience: Lightning Experience is designed to be mobile-friendly, offering a responsive and intuitive interface for users on the go. The mobile app provides access to key features and data, enhancing the overall mobile experience.

Conclusion:

In the Salesforce ecosystem, the choice between Lightning Experience and Classic ultimately depends on the specific needs and preferences of the users. While Salesforce Classic continues to serve many organizations well, Lightning Experience stands out as the future-ready option, providing a more modern, flexible, and feature-rich platform. As Salesforce continues to invest in Lightning and introduce new features, users may find that making the transition offers not just a change in interface but a leap forward in functionality and user experience. Whether you’re a seasoned Salesforce user or considering adopting the platform for the first time, understanding the nuances between Lightning Experience and Classic is essential to making an informed decision for your business.