Google Gemini: Last week, Google announced Gemini, its groundbreaking multimodal AI model designed to push the boundaries of performance and versatility in AI technology. This means it can generalize and understand; operate across platforms; and is trained across different types of information, including text, code, audio, image, and video.
It’s also the most flexible AI model yet – it can run on everything from data centers to mobile devices, making it ideal for developers and customers to build and scale with AI.
Gemini is available in three versions:
- Gemini Ultra: The largest and most capable for complex tasks
- Gemini Pro: Ideal for scaling across a wide range of tasks
- Gemini Nano: The most efficient for on-device tasks
What Sets Gemini Apart?
Gemini outperforms GPT-4 across multiple benchmarks, including massive multitask language understanding (MMLU), reasoning, math, and code. Gemini Ultra surpasses state-of-the-art results on 30/32 widely used academic benchmarks in large language model (LLM) research.
When to Expect Gemini in Action:
12/6/23: Bard and Pixel 8 Pro can now leverage Gemini Pro and Nano for tasks like Summarize in Recorder and Smart Reply in Gboard
12/13/23: Developers and enterprise customers can access Gemini Pro via the Gemini API in Google AI Studio or Google Cloud Vertex AI
Early 2024: Bard Advanced, launching with Gemini Ultra, will offer a new level of interaction with top-tier models and capabilities
Why Should Salesforce Users Care?
AI enthusiasts have an exciting new benchmark to explore, comparing Gemini’s performance against other models. Businesses seeking AI integration for growth now have a powerful model to assess and potentially adopt.
Salesforce customers can utilize Gemini Pro and Ultra’s generative capabilities through Google Cloud Vertex AI using the “bring your own model” feature of the Einstein Trust Layer.
- Einstein GPT: This integration allows users to leverage Gemini’s generative AI capabilities directly within Salesforce. Generate personalized users, product descriptions, social media posts, and other content based on your customer data.
- Einstein Copilot: This bidirectional integration connects Salesforce with Google Workspace. Seamlessly generate content in Google Workspace, update records in Salesforce, and trigger workflows based on specific actions.
- Custom integrations: To allow for a highly tailored solution, you can build custom integrations using Salesforce APIs to connect Gemini with any specific functionalities.
Benefits of Integrating Gemini with Salesforce
- Increased efficiency and productivity
- Improved customer engagement
- Enhanced decision making
- Personalized customer experiences
- Automated workflows
Use Cases for Gemini and Salesforce Integration
Sales Cloud:
- Personalized email campaigns and product descriptions: Create personalized, targeted email campaigns and product descriptions to drive engagement and conversion
- Automated lead qualification: Automatically analyze data and score leads to allow sales reps to focus on qualified leads and close deals
Service Cloud:
- Personalized customer support responses: Generate personalized responses to customer inquiries for faster resolution times and improved customer satisfaction
- Knowledge base article creation: Create and update knowledge base articles automatically with accurate and informative content
- Automated ticket routing: Streamline and automate tickets to the most qualified customer service agent based on the customer data and issue to ensure quick and efficient resolution
Marketing Cloud:
- Social media content and ad copy: Draft engaging and relevant copy based on audience insights to increase brand awareness and engagement
- Automated email marketing campaigns: Design and automate email campaigns to deliver relevant content to customers for maximum campaign effectiveness
